RESERVATION
Upon receipt of your reservation request, subject to availability, we will email your confirmation. Reservations are not valid, unless you received a confirmation email from Capital Limo Houston . Only our office staff has the right to make and confirm reservations. Our chauffeurs are not allowed to make reservations, verbal confirmations will be void. We recommend that you make your reservation at least 8 hours prior to the actual pick-up time. However, last minute reservations are possible depending on vehicle availability. Please check your confirmation carefully. If you find any errors in the confirmation email, please contact us immediately. Our chauffeur will be routed by the information on the confirmation email, such as pick up address and pick up times.
PAYMENT INFORMATION
We will authorize your credit card as soon as the reservation is made. The card must have sufficient available funds or your reservation will be cancelled. We don`t keep credit card information. We use a secure credit card gateway to process all credit card payments. Charges may appear on your credit card statement as Stripe for a few hours.
CLEANING FEE | VEHICLE DAMAGE
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, PROHIBITED SMOKING , excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $300.
CAR SEATS
Capital Limo Houston assumes no responsibility for any injury, or damages suffer by the user. Any car seat provided by Capital Limo Houston must be installed by the customer using our services. Chauffeurs are neither authorized nor certified to install any type of car seat.
RESPONSIBLE
Capital Limo Houston is not responsible for delays or termination of service in the event of inclement weather. Capital Limo Houston is not liable for delays caused by traffic, construction, or other road conditions that may impede the normal operation of a vehicle.
Capital Limo Houston is not responsible for articles left in the cars or lost/stolen during the performance of services.